Executive Summary This report aims to review and advice on the ways to retain and improve the customer service delivery, emphasising on the need of utilizing technology to help increases the customers’ base and their satisfaction. Vehicle owners have a few options when comes to meeting their vehicle repair needs. However, most of the times …
CASE STUDY – Managing Service Relationships
Executive Summary: This paper reports on the Quick service restaurant industry, analysing the service relationships from the perspective of McDonald’s, Burger King, and Subway. The report highlights the different strategies and tactical executions each chain utilises in order to compete and create a unique appeal for their target audience. It became evident that each company …
Tesla Motors – Company-Country Report
Introduction This report will analyse the potential success of Tesla Motors to operate in Israel. The concept of this report is that it will be viewed by Tesla decision makers to help them estimate the success of operating in Israel. The report will review cross cultural challenges, relevant theory and the way available public information, …