CASE STUDY – Improve Customer Service Delivery at Lube Mobile

Executive Summary

This report aims to review and advice on the ways to retain and improve the customer service delivery, emphasising on the need of utilizing technology to help increases the customers’ base and their satisfaction.

Vehicle owners have a few options when comes to meeting their vehicle repair needs. However, most of the times they are more likely to stay with the mechanic that will perfectly meet their needs. Using a CRM system is a must for Lube Mobile, as the business is based on the availability of the mobile mechanic and parts.


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