CASE STUDY – Managing Service Relationships

Executive Summary: This paper reports on the Quick service restaurant industry, analysing the service relationships from the perspective of McDonald’s, Burger King, and Subway. The report highlights the different strategies and tactical executions each chain utilises in order to compete and create a unique appeal for their target audience. It became evident that each company …

How Can Teachers Benefit From Recorded Lessons?

EXECUTIVE SUMMARY This research is trying to cover the pedagogic and content aspects that recorded lessons affect the professional development of teachers and teaching skills. The study tries to establish the need for recorded lessons as a tool for teacher learning and to discuss the advantage and disadvantage of using recorded lessons videos (RLV) as …